A survey from Bankrate.com found that allstate has become a household name in the health care industry.The online survey of 3,000 Allstate customers found that the average customer service rep makes $76,000 a year.Bankrate also found that employees earn on average $51,000 annually.The company has a reputation for its customer service as well.It’s been a favorite of celebrities like Kim […]

You want to create a customer service experience where your customers will feel safe to interact with you.But what if your customer’s experience doesn’t match the expectations of the company?You need to get your customer back to you, and your first step is to understand their expectations.The following tips will show you how to identify the types of customers who […]