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Posted October 29, 2018 09:03:30As the country’s fourth-largest cellphone carrier, Verizon has faced criticism for its treatment of customers.
In July, a federal judge issued an injunction against the company that said the carrier discriminated against customers with mental health issues and discrimination against customers who used the Internet.
Verizon has appealed the decision.
The company said it is reviewing the ruling.
The federal court said the company’s customer service team repeatedly failed to address the complaints.
The company also said in court papers that its employees did not treat customers with the same level of professionalism as they did others.
The court ordered Verizon to pay $600,000 in damages to the company, and the court ordered the company to pay the $1.4 billion it lost in revenue from the alleged discrimination.
The order also ordered Verizon not to retaliate against customers.
Verizon has not responded to a request for comment.
The Associated Press contributed to this report.