When Chase announced in January that it would close customer service accounts and terminate all bank accounts for people under the age of 30, many thought it would shut the company down.But Chase said it had more work to do, and it's already in the process of closing customer service lines.That's the good news, but it's also the bad news, because it's still very much a service company and it still...
Apple is in the middle of a massive shake-up to help it keep up with its rivals.
It has launched a new customer service department, which it hopes will help it “stay on top of new software and services”.
The new department will focus on customer service, with a focus on technical issues, customer complaints, complaints over AppleCare and disputes over Apple products.
The department is being staffed with 20 staff and will start work next week.
AppleInsider understands the new department is due to start by the end of October.
Apple has previously said that the new team will focus solely on AppleCare, although the exact scope of the new role remains unclear.
It is not clear if AppleCare complaints will be handled by the same team, or if the company will simply take over complaints handled by other departments.
Apple’s new Customer Service department is set to be led by CEO Tim Cook.
Apple is the world’s biggest tech company, with about half of the global smartphone market.
Apple had been facing pressure to make more changes to its customer service as the company became a target of an internal investigation into allegations of sexual harassment.
Apple says it has a zero-tolerance policy against sexual harassment, and has been in discussions with the police.
It also said it had implemented new technology to help improve its customer experience, including a new “code of conduct”.