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A customer service representative at Fitbit has admitted that the company’s customer service is “not great” and “pretty awful”.
In an article published on the Fitbit site, Ashley Hightower explained that “some of the issues that we’ve seen lately, the customer service representatives are not really responsive, and it’s a pretty terrible situation.”
Hightowers claims that Fitbit’s customer support representatives are “extremely unprofessional” and that she and her team were “shocked” to see how “the company was behaving”.
Hightow, a manager at the company, said that FitBit’s customer representatives were “extremely rude” and accused Fitbit of “misleading customers” about the health tracking feature, saying: “I think they need to look in their mirror and think about what they’re doing.”
Hightsower told BuzzFeed News that she was “deeply disappointed” by Fitbit “misrepresentation” of the feature, claiming that Fitbits customers were “very disappointed” that they were unable to receive support.
Hightows article has been shared thousands of times on social media and the article has also been featured on the Daily Mail.
However, it has not been confirmed by Fitbits official Twitter account that Hightones article is genuine.
In an interview with BuzzFeed News, Hightóre wrote: “The Fitbit team is not great.
They don’t do a great job.
It’s hard to make good decisions in a crowded marketplace like this.” “
The team at FitBit is incredibly unprofessional, and they do a terrible job.
It’s hard to make good decisions in a crowded marketplace like this.”
Houghton has previously stated that she believes Fitbit does not provide the health data it claims to, and has called for the company to “put the customer first”.
“The most pressing problem with Fitbit is not the product itself, it’s the fact that they have the CEO who knows how to make a buck,” she said.
“If you have a problem, and the customer wants help, they should have to go through a salesperson.”