By Amy Lacey | September 27, 2018 11:00:15New York City's WorkForce services are an amazing idea.They are free and the company that provides them is not owned by anyone in the city.But as a former employee of a major NYC employer told me, the city's workforce services have not been a success. The workforce services that we have had are not doing the job they were designed to do.And, it's not just...
When it comes to customer service and customer service agents, there are no easy secrets.
The secrets can be tough to crack and sometimes they just aren’t worth it.
Here are six ways to be a good customer service assistant.
Understand your market The key to a successful customer service relationship is understanding your market.
You can find out where your customers are, who they are, what they want and more, but you can’t really know how to make a better customer service experience.
That’s where customer service assistants come in.
They understand your customers, understand your company, and can give you personalized customer service advice.
In fact, customer service managers can be considered a “customer service agent” because they can give personalized advice.
Get a sense of what people like to hear You can’t know what someone likes to hear until they’ve had time to hear it themselves.
You don’t need to hire a voice recorder to hear a customer’s voice and you certainly can’t expect customers to speak to a customer service representative without a microphone.
But you do need to know what customers like and dislike.
When a customer complains about a problem or wants a solution, it’s a good idea to hear their responses.
And if you have a lot of questions, it helps to have someone who can help you answer them.
Understand what your customers want You know what you like when you walk into your store and you can find what customers are looking for, but it’s important to understand what people want to hear, too.
Some customers want to know that they’re being taken care of and others want to learn more about your products.
You should also know what your customer service representatives feel is important and what makes a customer happy.
Understand customer needs You can usually make a sale, but customer service is about how you help your customers to feel better about their situation and how you make their life better.
The key is understanding what customers want and what they don’t.
If you’re selling a product or service, you need to explain why it makes sense for your customers and what it costs you to do so. 5.
Ask questions What customers really want is for you to be available to answer their questions.
They want you to answer questions, not just to give them answers.
You have to ask questions.
And the more you can do that, the better your customer experience will be. 6.
Take a real-world example You’re a business that’s struggling financially.
You’ve made some changes and you’ve gotten some results, but not everyone feels happy.
The most important thing is for your employees to know they can be confident that they are doing the right thing and that they have the right tools and support to be successful.
If your employees are working from home or you’re not doing the type of customer service that they need, it can be difficult for them to be happy.
Your customer service manager should be able to take your company’s problems and make them real-life examples of why you need your services.
And when they do, they will be more likely to feel comfortable recommending your business to your customers.