The number of times Lyft customers call a customer service line is dropping by about 5% annually, according to data from the company's customer service app.The data comes from the ride-hailing app's latest update to the platform.In the past year, Lyft said it saw more than 5 million customer calls and received more than 2.5 million responses, according the company.While the increase in customer se...
Ford Service, a division of Ford Motor Co., will work with the Wisconsin Public Service Commission (PSC) to ensure that every customer is able to enjoy the best service in the state.
The decision comes in response to a letter from the commission’s chief executive officer, Scott P. Bales, and came just weeks after Gov.
Scott Walker signed into law a law making it a crime to harass a customer in a phone call, a letter that the state’s attorney general said would have an impact on the commission.
The commission, however, says the law will not impact its efforts to increase customer service.
“We will work diligently to ensure every Wisconsiner has a high-quality, fair, and timely service experience, and we will continue to do so,” said Scott D. Brown, executive director of the commission, in a statement on Tuesday.
“We will continue our efforts to make Wisconsin a model for the country, and to build on the foundation of the Ford Service brand and ensure that the service of our customers is a top priority.”
Peloton, which is owned by Daimler AG, said the decision is a direct result of the letter from Walker.
Pelotons service was first introduced in 2019, and has since expanded to other states and territories.
Ford said its service has been recognized by other states, including Massachusetts and California.