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A new survey of customers’ experience with the Irish telecommunications network has found that only 18% have experienced any level of customer service.
The Irish Customer Service Association (ICSA) conducted the survey for the Irish Times and found that customers in rural areas have been particularly affected.
The survey found that 69% of rural customers in the first half of 2016 had been unable to reach a network technician or a customer support agent.
This compares to 67% of mobile phone users in the same period, and 63% of customers in urban areas.
The ICSA report also found that more than half of rural households are experiencing issues with connectivity or connectivity issues with their local phone lines.
A spokesperson for the ICSAs spokesperson told The Irish Independent that “the majority of customers have not received any customer support for issues they have had and have experienced a delay or cancellation of their calls to the network”.
In rural areas, the spokesperson said that there are not enough network technicians or a network support agent in rural Ireland.
“There are a number of reasons why rural customers are experiencing connectivity issues.
The majority of the rural customer base are in rural parts of Ireland where the connectivity infrastructure is very sparse and where they are reliant on the internet to get services,” the spokesperson explained.
“It’s because of a lack of network infrastructure. “
There are a lot of people in rural communities who are reliant upon their mobile phone networks and are not connected to the internet.” “
It’s because of a lack of network infrastructure.
There are a lot of people in rural communities who are reliant upon their mobile phone networks and are not connected to the internet.”
In the first six months of 2016, there were 1,813 reported outages and cancellations on the Irish network.
In comparison, there are over 6 million customers on the network and over 2.5 million customers accessing the network.
The spokesperson said it was the fault of the Irish government, which has been slow to provide adequate internet access for rural customers.
“That is the issue that has been highlighted.
We have to make it available to all rural consumers, but also all mobile customers,” he said. “
We have to fix that.
We have to make it available to all rural consumers, but also all mobile customers,” he said.
In 2015, the Irish Independent revealed that a total of 6,858,979 households were using the internet at the end of the year, which equates to 2.4% of the population.
The figures also showed that mobile internet users accounted for 18% of all households.
A survey of 5,622 mobile phone customers, conducted by Comreg, showed that over half (52%) had received a cancellation of a call from the network in the last year.
More than half (54%) of mobile users said they were having to wait more than two hours to be connected to a network.
“These are not problems with the network, they are problems with a lack to connect people to the right people at the right time,” the Comreg representative said.
“This is the reason why we are seeing an increase in outages on the mobile network.”
The Irish Government has said that the Irish Government is looking at the problems faced by the rural Irish population.
However, the Icesa survey found a significant gap between rural and urban customers.
Rural Ireland is the only part of the country where there are fewer people accessing the internet than mobile phone subscribers.
The percentage of people using the network dropped from 37% in the second half of 2015 to 21% in 2016.